Its always the topic I least like to talk about, I know everyone gets unwell at times or has emergencies. But sometimes we know in advance that we might not be able to make a lesson, or sometimes we forget we have booked in. It is because of this I have had to implement a cancellation policy.
As my availability is very limited, I currently have clients on a waiting list for certain time slots. Unfortunately there have been times when I have needed to turn people away as I could not fit them in, only to have the client I did book in cancel last minute. I now ask that as much notice is given if you know you cannot make your lesson at any time, as I have clients who I would be able to offer the slot out to.
Please Note that 48 Hours notice is required for any cancellations, if we are unable to rearrange the lesson within the week (or fortnight/month if you have fortnightly/monthly lessons) there may be a charge for the lesson. I hope you understand that with such limited available lesson times, it us set up in order to ensure no one misses out. Please contact me ASAP if you need to cancel to discuss further.
Gift Certificates / Bulk Lessons : Are valid for 6 months from purchase, Please make sure you contact me asap to arrange bookings.
Refunds: we are unable to refund lessons, including those cancelled or missed without 48 hours notice, any lessons which have been rescheduled before the notice period will be credited for future sessions or can be taken against products, services or workshops in the online store.